Who is providing this service?

The Arc’s national office provides this service. Work is performed by members of our web team, in addition to some third-party vendors. This allows us to provide chapters with top-notch web services at a low cost.

Can I continue to use my existing domain?

Yes, you can continue to use your existing domain.

Do I need to know how to code in order to publish content on my new website?

No, you do not need any coding experience to post content to your website. If you are comfortable using Microsoft Word, you will be able to edit your website on your own. We will provide training to show you how to edit your website. The training will take place over video conference and usually takes just a few hours. We can also provide re-training to your team, as needed.

Will the website integrate with my chapter’s existing databases and payment processing services?

Our websites are designed to integrate with all major databases and payment processing services.
Our team will consult with your chapter’s relevant staff to integrate the website with your existing databases and services.

Will online donations go to my chapter or to The Arc’s national office?

All online donations will go directly to your chapter. The funds do not pass through the national office.

Will newsletter sign-ups, job applications, and other data that users enter on my website go to my chapter or to The Arc’s national office?

Any data that users enter into any form on your website will go directly to your chapter. We will integrate your website with the databases or systems that your chapter uses, so the data will go directly to you.

Can The Arc’s national office feed policy and other news into my website, if I choose?

Yes, if you would like us to, we can feed content related to national policy and other national news, which your chapter can choose to publish on your website.

Do I have to include every feature that the website provides?

No, you do not have to include every website feature. Your chapter can choose to include only the features that matter to you.

What if I want new features that are not currently part of the website?

Just ask. We will change or create simple features at no charge. If your chapter would like a new feature that is more complicated, we will estimate the costs for developing that feature. We can also invite other chapters to invest in any costly features, in order to spread the cost among other chapters that may also want to use the new features on their websites.